A Fully-Managed Approach to IT Services and Tech Support
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Our Bronze IT package includes everything needed to manage your company’s IT.
Perfect for maintaining your network, keep information secure, and staying alert to network issues.
IT support at its core. In addition to Bronze, Silver provides unlimited help desk support and Cloud Continuity.
Calls are answered quickly with 90% of tickets being resolved remotely, reducing downtime and expenses.
This is the all-inclusive IT package. Gold combines Bronze, Silver, reporting features, and expert on-site support.
Our team is prepared to resolve any of your network issues for true peace of mind.
|Managed IT Services- overview||bronze||silver||gold|
|Hardware & Software Inventory||*||*||*|
|Performance & Maintenance Monitoring||*||*||*|
|Alerting & Monitoring of Critical Systems||*||*||*|
|Patch Whitelisting Service (Testing Prior to Installation)||*||*||*|
|Antivirus and Malware License & Protection||*||*||*|
|Secured Remote Access||*||*||*|
|Quarterly Business Technology Review with CIS-Direct||*||*||*|
|Discounted Rate for Project Services||*||*||*|
|Network Device Monitoring||*||*||*|
|SAAS Protection (Office 365/G Suite)||*||*||*|
|Cloud Continuity Service – Desktop/Laptop under 1TB||*||*|
|Unlimited Remote Help Desk (M-F 8AM – 6PM Local Time)||*||*|
|Unlimited On-Site Support (M-F 8AM – 5PM EST)||*|
|PSA Account for Reporting (Optional)||*|
|Annual Security Assessment||*|
MONITOR AND MAINTAIN YOUR NETWORK WITH CONFIDENCE
Bronze IT acts as the eyes and ears of your network, allowing us to monitor and maintain the essential components of your network. When an issue is detected, we will be alerted and ready to respond. Restoring confidence in your system.
REMOTE HELP DESK AND CLOUD CONTINUITY
Silver IT gives you the peace of mind that Bronze IT gives as well as providing remote support if issues arise. Our Help Desk staff is comprised of trained engineers who will help troubleshoot and resolve most issues.
Additionally, Silver IT provides Cloud Continuity. Cloud Continuity allows PCs and laptops to be backed up to the cloud for quick and easy restoration if the PC or laptop is damaged.
ON-SITE SUPPORT AND PSA ACCOUNT
With Gold IT, you will receive on-site support that will resolve any issues that remote support cannot. This is your complete IT solution, which provides predictable budgeting and true peace of mind.
With PSA (Professional Services Automation), we can offer our Gold IT clients a portal to log into so they track issues and also run reports.